ANALISIS KEPUASAN PASIEN DARI ASPEK PROSEDUR PELAYANAN BPJS KESEHATAN TINGKAT LANJUTAN DI POLI PENYAKIT DALAM RUMAH SAKIT ISLAM SURABAYA JEMURSARI

Abstract

The implementation of health sevices are still found many shortcomings, although serviceprocedures have been providing but in fact service in the hospital to patient BPJS Kesehatan is notappropriate with exiting services procedures. The main aim of the study was to analyze of patientsatisfaction about of service procedures BPJS Kesehatan advanced level in poli penyakit dalamhospital islamic surabaya jemursari. The design of this was analytical deskriptif method. Thepopulation in this study were 93 patients in Poli Penyakit Dalam Hospital Islamic SurabayaJemursari. Tehnique of sampling using Accidental Sampling. The data were collected fromquestionnaires, and processed by SPSS program. The results of this study, showed that 76respondents most (55.3%) explain to satisfaction about of service procedures BPJS Kesehatanadvanced level in poli penyakit dalam hospital islamic surabaya jemursari, while explain to notsatisfied about of service procedures BPJS Kesehatan. Based on the test resulth obtained statisticallythere is significant about of service procedures BPJS Kesehatan which are given effect to patientsatisfaction. From the result of this study, it is recommended tha the health workers continue toincrease service procedures BPJS Kesehatan and the BPJS workers to simplify about of serviceprocedures has ben set. And recommended for society continue to increase the confidence towardshealth care workers and immadiate clarification that is no yet clear.