SHARIA COMPLIANCE IMPLEMENTATION IN ISLAMIC BANKING: A STUDY ON BUILDING CUSTOMER CONFIDENCE
Abstract
The lack of customer trust in Islamic banks has caused the share of the Islamic financial market in Indonesia to remain low, below 5.33%. This study aims to measure the implementation of sharia compliance in Indonesian Sharia Banking, with a focus on social performance. Using qualitative methods and Analysis Network Process (ANP), this study involved banking compliance officers and staff, as well as sharia compliance experts as respondents. The results of this study show that Bank Syariah Indonesia Solo has implemented sharia compliance on 42 items in 6 indicators of the Islamic Social Reporting Index. The findings emphasize priorities on operations, products, and employees, reflecting a comprehensive approach to sharia compliance in Islamic banking.
Moraref